This Refund & Cancellation Policy applies to accommodation bookings, partnership deposits, and construction/infrastructure engagements made with Kanak Infra Hospitality Pvt. Ltd. It sets out the general principles we follow; the specific refund and cancellation terms for any confirmed booking or contract will always be stated in that booking confirmation or signed agreement, which takes precedence over this general policy.
1. Accommodation & Tent City Bookings
Cancellation and refund terms for accommodation bookings (tent city cottages, rooms, or camps) depend on how close to the event date the cancellation is made, and will be confirmed in writing at the time of booking. As a general principle:
- Cancellations made well in advance of the event date are eligible for a higher refund percentage than late cancellations
- Bookings cancelled shortly before or during the event period may not be eligible for a refund, given the fixed-date, high-demand nature of Kumbh Mela accommodation
- No-shows are generally not eligible for a refund
2. Partnership & Investment Deposits
Deposits or advance payments made under a partnership, pre-purchase inventory, leasing, or land development agreement are governed by the specific terms of that signed agreement, not by this general policy. Any refund of such amounts will follow the schedule and conditions agreed in that contract.
3. Construction & Infrastructure Projects
Advance payments, mobilization fees, or milestone payments for turnkey EPC, prefabricated structure, or infrastructure projects are governed by the payment schedule in the specific project contract. Cancellation of an in-progress project may involve deduction for work completed, materials procured, and costs already incurred.
4. Force Majeure
Where an event, booking, or project is cancelled, postponed, or materially altered due to circumstances beyond our reasonable control — including but not limited to government restrictions, natural disasters, changes to Kumbh Mela dates or permissions, or public health emergencies — we will work in good faith with affected clients on rescheduling or an appropriate resolution, which may or may not include a full refund depending on costs already incurred.
5. How to Request a Refund or Cancellation
To request a cancellation or refund, contact us with your booking or agreement reference at the details below. We aim to acknowledge refund and cancellation requests within a reasonable time and process approved refunds via the original mode of payment where possible.
- Email: kanakinfra@gmail.com
- Phone / WhatsApp: +91 99366 33567
- Address: 56 K/1, Airport Nagar, Mundera, Allahabad (Prayagraj), Uttar Pradesh – 211011
6. Changes to This Policy
We may update this Refund & Cancellation Policy from time to time. The terms in force at the time of your booking or agreement, as confirmed in writing, will apply to that specific booking or agreement.